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FAQ

General Questions

You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.

What are the driving licence requirements?

A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner’s) driving licenses are not accepted for the rental.

What documents do I need to present to collect a car?

The main driver needs to present the following (all held in their own name):
-An ID card/passport
-Full driving licence
-Our eVoucher that you have received with the confirmation of the rental

What is the minimum acceptable age?

The minimum age is 21 years old

How are car hire 'days' calculated?

Car Hire works on a 24 hour clock, so if you rent from 10am Monday to 10am Tuesday this is considered 1 day. If you rent from 10am Monday to 1pm Tuesday you have then passed 24 hours and have therefore entered a second day of rental and will therefore be charged for 2 days rental. Please therefore check your times carefully when booking as times can have a big impact on price.

What about the fuel?

Fuel is always paid by the renter who is obliged to return the car with the same level that he rented.

Can my vehicle be delivered or collected?

This service is available in some locations. Please request this at the time of booking. There will normally be an additional charge for this service.

My details are incorrect on my voucher

Please contact us with your booking reference and we will be happy to help in correcting the details.

I need a vehicle over a major holiday period

When wanting a vehicle over a period that you know maybe busy please ensure you book early as the cars will be in shorter supply. We try our best to update the website so that it displays only cars that are available however during these high demand seasons we cannot always promise that a car will be available. Once you have booked and your reservation has been accepted you can be confident that the vehicle will be waiting for you when you arrive.

I need a child seat - are these guaranteed?

As child seats are mandatory in most countries, by requesting them in advance they are always available. If you have reserved these on your booking then the supplier will confirm these are available as well as checking if the car is available.

Should I give you my credit card?

Upon arrival, we need to keep a valid credit / debit card for security. There is no chance to charge you if you haven’t cause any damage to the car.

What happens if I am involved in an accident?

In the event of any mechanical difficulties or accidents involving your car, it is important that you advise us as soon as possible, (within 24 hours). In the case of an accident the local police should be advised and a police report completed, and the full details of the 3rd party should also be taken. You will need to complete a full accident report form when returning the vehicle to the supplier. The car rental company must give authority to replace or repair a vehicle. It is important that you retain a copy of all documentation for your own records.

What should I do if the car breaks down?

If you have issues with your car your first call should be to the car rental company, we will help with the problems you may be having.

Insurance exclusions

– To the interior, glasses and underneath of the car.
– When the driver causes an accident under the influence of drugs or alcohol.
– If the driver of the vehicle is unauthorized as a driver in the rental agreement.
– If the renter doesn’t take all the necessary precaution measures for secure parking and locking of the car.
– If the car is illegally parked.
– Damage caused as a result of the vehicle being driven on a road that was not suitable for that vehicle.

I need to extend my rental

If you have not yet collected the vehicle, please contact us so we will fix the reservation. If you have already collected the vehicle, it depends from the availability, so you should inform us as soon as possible.

I returned my vehicle early - can I have a refund?

Enjoy Car Hire is unfortunately not able to refund any unused days or part days if the vehicle is returned early on any rental. Some of our car rental partners may agree on some compensation but this is not guaranteed and is at their discretion.

Can I cancel my booking?

You can cancel your booking without fee 15 days before your arrival.

Icarian Wheels Car Rental ® 2019